FAQs
I already booked my reservation; can I still add an in-room experience?
Yes. You can add any in-room experience package to your reservation by calling us up to 24 hours before your stay.
How do I book Spa Services for my stay?
Is there a way for me to check-in early and check-out late?
Our regular check-in time is 4:00 PM and check-out time is 11:00 AM, early check in or late check out will depend on availability, cleaning schedules, and other reservations. Please note: early check in and late checks outs can not be guaranteed.
Are children allowed?
Each property has their own rules regarding children. Please be sure to check with each listing to determine if the property is child friendly.
Are pets allowed?
Each property has there own rules regarding pets. Please be sure to check with each listing to determine if the property is pet friendly.
Is there a fee for pets?
Each property has there own rules regarding pet fees, if pets are allowed. Please be sure to check with each listing to determine the appropriate pet fee, if applicable.
How do I make a reservation?
Most of our guests book their reservations online. For maximum convenience, you can make a reservation using our real-time booking system. There you can select your cottage, view availability by cottage, reserve the cottage(s) of your choice, pay for your stay, and receive an email confirmation statement of your payment with stay details.
Can I make a reservation by email or phone?
Yes. You can make a request for reservation using our online “Reservation Request” form and we will contact you to complete your reservation. You can also contact our Reservations and Sales Office by phone at 512-847-3909. Most customers use our online reservation system where you can select your cottage, view availability by cottage, reserve the cottage(s) of your choice, pay for your stay, and receive an email confirmation statement of your payment with stay details.
What items should I bring for my convenience?
Properties will provide most of the items you will need for your stay. For more information on items you may want to bring with you, please visit out What to Bring page.
Is there maid service during my stay?
Typically, there is not any maid service provided during your stay. If you would like to request maid service during your stay, please contact our office to check availability. If there is availability for additional maid services, there will be an extra fee and that fee will be determined by the property.
Do you have high-speed Internet access?
Not all properties have internet. Please be sure to check with each listing to determine if the property has internet.
Are barbecue grills available?
Most properties have BBQ pits, please check each property page to see if they provide a BBQ pit and if the BBQ pit is charcoal or propane. If the BBQ pit is charcoal, you will need to provide your own charcoal.
Is hot tub usage restricted to certain hours?
No. The hot tubs are for your enjoyment, which is yours to use at any time you want to kick back and relax. Please note, that noise can travel, so we do ask that the noise level is kept to a minimum.
Do you offer long-term cottage rentals?
Yes. We offer long-term rentals when available. Please call us at 512-847-3909 to discuss your needs.
What are the check in and check out times?
Check-in is at 4:00 PM or any time thereafter and Check out is at 11:00 AM or any time before.
Is there cable TV?
Most properties have cable or satellite. Please check the property listing page for more information.
Is there a phone at the property?
No, all our properties do not have phones
Is my card charged at the time of booking?
Yes. Read Our Policies for more information regarding the booking and processing process.
What happens if I need to cancel my reservation?
Read our Terms and Conditions for the full cancellation policy.